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Programs : Brochure

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  • Locations: Granada, Spain; Seville, Spain
  • Program Terms: Mini-Term
  • Restrictions: UTK applicants only
  • Costs Sheets: Mini-Term
  • This program is currently not accepting applications.
Dates / Deadlines:

There are currently no active application cycles for this program.
Program Description:
UTK Customer Service in Spain

Program Description

Seville, the capital of Spain's warm and inviting Andalusia region, is known for its stunning cityscapes and profound history. With a mix of Arab influence at every turn, wandering the streets of Seville is exploring a history over 2,000 years in the making. The Moorish architecture of the grand Alcázar of Seville is just one of the many reminders of the many diverse cultures found in the city. Enjoy the rich culture and eat some delicious tapas the way the people of Andalusia prefer: with great friends. The picturesque Plaza de España is the perfect place to get a row boat with friends and enjoy the sunshine. Seville's small town feel and metropolitan setting make it the most perfect place to study and enjoy the best that Spain has to offer.

Program Activities

In addition to spending time in Seville, students will enjoy an included excursion to Cordoba and Granada:


    A port city on southern Spain's Costa del Sol, Malaga is known for its yellow-sand beaches and Moorish remnants. During your visit, you will get to enjoy some activities such as:

    • Guided walking tour
    • A beach visit
    • or Picasso museum visit


    This stunning city in Eastern Andalusia is home to many wonders, old and new. While in Granada, you will get to enjoy:

    • Mirador de San Nicolas, with the best view of the Alhambra and the Sierra Nevada mountains
    • A live flamenco show traditional to this Spanish region, going back 500 years!
    • Guided tour of the infamous Alhambra palace and Generalife, known as some of the finest architectural structures in the world

Eligibility Requirements

  • Must be in good standing at UT with a 2.0 GPA or higher

Academic Credit

Students who successfully complete the program will receive credit for:

  • HRT 361: Customer Service or HRT 494: Directed Study for a total of 3 UT credits

The primary goal of this program is to build competencies in providing outstanding customer service in hospitality and tourism industries. This course will observe and identify strategies and tactics for superior customer service – in person, and online. A global perspective will be emphasized. Seville is a great city to hold such a course, as it has a strong university presence, and even more importantly, a great number and variety of international tourists. This, along with the local interaction, will provide a great base for the course, that cannot be matched in the U.S., and most locales in the world.

The course will include lecture/discussion class time as well as guest speakers and site visits. There will also be visits to other places in Spain, which will provide even a broader customer service perspective. Great customer service is very important for Hotel, Restaurant and Tourism majors. However, this program is valuable for nearly any major at UT which involves customer and client interaction.

Program Housing

While in Seville, students will live in double rooms in a Spanish family's home. All meals on non-excursion days are provided as well as laundry service once per week while living with host families. Hotel stays during overnight trips are included.


Housing is included in the program fee.

Cost Information

Your program costs include: tuition, a program fee, a study abroad administrative fee and additional program-related expenses. This program's detailed cost sheet outlines the fees that are billed to your MyUTK account and the estimated out-of-pocket expenses. You should carefully review costs, budgets, and financing when selecting and preparing for your experience abroad. If you have any questions at any step of the process, we encourage you to reach out to the program contacts for guidance.

Dean Aaser
Program Director, Professor of Retail, Hospitality, and Tourism Management
112C Jessie Harris Building

Dean Aaser

Heather Grigsby
Programs Abroad Coordinator
Programs Abroad Office- Melrose Hall

Heather Grigsby

Funding Your Study Abroad Program

You should carefully review costs, budgets and financing when selecting and preparing for your experience abroad. If you have any questions at any step of the process, we encourage you to reach out to your Programs Abroad Coordinator for guidance.

Steps to Financing Your Study Abroad Program

  1. Review the program's Costs Sheet to understand the breakdown of program expenses.
  2. Consider your Financial Aid options.
  3. Search and apply for scholarships and grants on our Funding Opportunities tab.
  4. Review your UTK financial aid package and speak with One Stop about applying it to your study abroad program costs.

If you wish to use your HOPE Lottery Scholarship for the summer term, you may be eligible to receive a prorated amount of $1,000 but you must be enrolled in a minimum of 6 credit hours.

Information Sessions

Information sessions for the program will be announced shortly. Check back for details or contact the faculty director listed in the contacts tab.

This program is currently not accepting applications.